As the trusted provider of language services to many high-profile public sector organisations, we fully understand the importance of clear, precise and accurate communication. We’ll help you meet your language needs, connect with your end users, and ensure everyone is always understood.
We take our adherence to public sector frameworks and industry standards seriously. Our continuous internal and external auditing means Dals is a trusted, approved language service provider for local authorities, NHS trusts and central government bodies.
Dals was established in 1998 with the aim of facilitating communication between essential public services and limited English speakers. We bridge this gap through innovative interpreting and translation, driven by the individual needs of each client.
Public sector bodies continue to choose Dals as their long-term partner for language solutions. They benefit from our tireless work in finding solutions to the communication challenges they face, from the world operating more remotely to increasing diversity in their communities.
We are with our public sector clients every step of the way. Dals works closely with organisations to ensure smooth onboarding, with an Implementations team dedicated to setting up everything a client needs in its desired timeframe. A proactive, knowledgeable member of our Client Accounts team is then always on hand to assist with any query and to provide regular training on our cloud-based platforms.
We prioritise a positive client experience in accessing language services.
This is why we welcome feedback which is processed by our Voice of the Customer team. Swift action is taken on feedback and incident reports to perpetually elevate and evolve how we operate.
The quality of our language services and relationships is backed up. Dals is accredited with ISO certifications and conforms to key procurement frameworks. Teamed with an in-house Security team and cybersecurity credentials, Dals is also equipped to keep public sector organisations’ information safe and secure.
We constantly invest in the latest technology, guided by our five-year innovation roadmap that adapts to our clients’ ever-evolving requirements. We own 100% of our IP, which means we’re able to swiftly make any necessary bespoke adaptations to meet our clients’ changing needs.
