The Greater Manchester Urgent Primary Care Alliance (GMUPCA) is a community interest company that unites several healthcare providers to deliver essential services across Greater Manchester. Its offerings include a Clinical Assessment Service (CAS) and an Urgent Dental Helpline, ensuring comprehensive care for residents. Recently, GMUPCA partnered with Dals to enhance its interpreting and translation services, aiming to improve communication and service delivery.
Before collaborating with Dals, GMUPCA faced significant challenges in managing its interpreting services. With multiple legacy accounts spread across various organisations, it struggled to monitor spending and usage effectively. The lack of direct account management and comprehensive reporting on language usage and call frequency further complicated its operations, impacting its ability to serve patients efficiently.
Dals provided a tailored solution by setting up direct accounts for GMUPCA. This enabled the organisation to track the most frequently used languages, facilitating better service for its diverse patient cohorts. Additionally, the streamlined account management and detailed reporting helped GMUPCA achieve financial savings, allowing it to maintain high-quality care for all patients.
The partnership with Dals brought several benefits to GMUPCA:
The feedback from GMUPCA users highlights the positive impact of the new interpreting services:
This case study demonstrates how Dals’ tailored solutions and excellent support have significantly improved GMUPCA’s interpreting services, enhancing its ability to provide quality care to the Greater Manchester community.
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