When organisations communicate with their customers and service users, they need efficiency and clarity. In the ideal world, there should be no obstacles to instant connection and complete clarity.
Interpreting solutions can solve this. These solutions – including remote and in-person options – enable organisations to talk to limited English speaking customers at everyone’s convenience.
The choice to adopt interpreting solutions is an obvious one. Next, organisations must consider which are best for their unique requirements.
How the interpreting landscape changed?
The interpreting landscape has transformed significantly due to global events and technological advancements. Brexit has reduced the linguist population in the UK, while Covid-19 accelerated the adoption of remote communication tools, making video interpreting essential. Enhanced technology, rising living costs, and sustainability goals have further driven the shift towards on-demand video interpreting services.
This is a shift that moves organisations away from traditional options including face to face interpreting and telephone interpreting.
Face to face interpreting is where an interpreter attends an appointment in person. While effective in some scenarios, for example court settings and sensitive appointments, face to face interpreting can have limitations. For example, the interpreter’s commute incurs travel costs and produces carbon emissions damaging to the environment. The availability of face to face interpreters of rare languages may also be subject to location, and their journey can be disrupted by public transport delays and traffic.
Another interpreting option is telephone interpreting, where you connect to an interpreter over the phone. This is a fast, convenient, affordable, on-demand solution useful in many situations. However, is not always suitable. In emergencies and sensitive scenarios, the lack of visual cues can hinder effective communication, making it difficult to convey emotions and non-verbal signals. This can be particularly challenging in high-stress or emotionally charged scenarios, such as medical emergencies or legal consultations, where understanding the full context is crucial.
Choosing on-demand video remote interpreting
Video remote interpreting is where an interpreter appears on screen and facilitates full communications between parties over video call.
Video remote interpreting is:
- Flexible: available for desktop and mobile
- Accessible: 24/7 availability in 500+ languages, including British Sign Language
- Secure: highly secure 256-bit encryption
- Adaptable: perfect for both in-person and virtual meetings
- Cost effective: eliminates travel expenses
- Environmentally friendly: low carbon emissions
- Reliable: high fulfilment rate
- Convenience: access an interpreter the moment you need it
When to use on-demand video remote interpreting
By leveraging on-demand video interpreting services, organisations can provide more inclusive and effective communication, enhancing user experience and ensuring that language barriers do not impede access to essential services.
On-demand video remote interpreting from Dals
With our video on-demand interpreting service, you can overcome the limitations of traditional interpreting methods and enjoy a seamless, efficient, and effective communication experience.
Discover the Dals difference today and see how we can help you connect with the world.
Rich features for a seamless experience
Our video on-demand service comes packed with features to enhance your experience:
- Background blur: Maintain privacy and focus.
- Chat: Communicate effectively alongside video.
- Screen share: Share documents and visuals effortlessly.
- Pinning screen: Keep important information front and centre.
- Mute: Control your audio environment.
Tailored for healthcare
Dals has gone the extra mile to ensure our service meets the needs of the healthcare sector.
Our client app is installed on medical-grade tablets, deployed on trolleys across NHS trusts, making it easy to access interpreting services on the go. Effortlessly portable and adjustable, the Tablet on Wheels ensures an interpreter is always on screen, enabling seamless communication between professionals and limited English speakers, available 24/7 on demand.
Seamless integration for linguists
Our linguist app uses the phone’s native functionality to call interpreters, ensuring they are ready to assist without delay. This proactive approach means interpreters are more than just passive participants, they’re actively engaged and ready to help.
Full control and high standards
At Dals, we pride ourselves on maintaining full control over our services. Our in-house development ensures we meet the highest standards for features, data privacy, and support. This allows us to offer accurate billing and efficient problem-solving, backed by our commitment to quality with ISO and Cyber Essentials certifications and highly available cloud-based infrastructure. Plus, our two-factor authentication ensures your data is always secure. Learn more about our technology.
Why choose Dals?
The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day.
Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.
We’re growing sustainably by expanding our essential services to increase access, while harnessing the latest technology to improve customer experiences. Together we’re proud to bring potentially life-changing clarity to every conversation.
Speak with one our language service experts today and discover how Dals can support your organisation.
