Terms & Conditions

The following definitions and rules of interpretation apply in these.

Definitions:

1. Interpretation

• A reference to a statute or statutory provision is a reference to it as amended or re-enacted from time to time. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory
• Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those
• A reference to writing or written includes email.
• A reference to a ‘party’ includes that party’s personal representatives, successors and permitted assigns;
• A reference to a ‘person’ includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns.
• A reference to a ‘company’ includes any company, corporation or other body corporate, wherever and however incorporated or established.
• A reference to a gender includes each other gender.
• Words in the singular include the plural and vice versa.
• A reference to any English action, remedy, method of judicial proceeding, court, official, legal document, legal status, legal doctrine, legal concept or thing shall, in respect of any jurisdiction other than England, be deemed to include a reference to that which most nearly approximates to the English equivalent in that jurisdiction.

2. Basis of Order

• The Order constitutes an offer by the Client to purchase Services in accordance with these Dals may accept or reject an Order at its discretion.
• The Order shall only be deemed to be accepted when Dals confirms acceptance of the Order by commencement of the provision of the Services the subject of the Order, Dals notifying the Client that the Services are ready to be performed or such other indication of acceptance by Dals in writing, at which point and on which date the Order shall come into existence (the Commencement Date).
• Any descriptive matter or advertising issued by Dals are issued and/or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Order or have any contractual
• These Conditions apply to the Order to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of
• These Conditions supersede any previously issued terms of and conditions of purchase or supply.
• Any quotation given by Dals shall not constitute an offer to supply Services and is an invitation to treat only and is incapable of being accepted by the Client. A quotation given by Dals is only valid for a period of 5 Business Days from its date of issue after which time a new quotation must be requested by the Client.

3. Supply of Services

• Dals shall supply the Services to the Client in accordance with the Specification in all material respects. The Order shall be deemed to have been fulfilled at such time as DAL dispatches the Deliverables, by whatever method, including email, post, courier or personal delivery.
• Dals shall use reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
• In the event that it is not reasonably possible for Dals to meet any such performance dates following acceptance of the Order, Dals shall notify the Client as soon as reasonably practicable of the same. In such circumstances, save where the delay is caused in whole or in part by a Client Default, the Client shall be entitled to cancel the Order where the Client notifies Dals of such cancellation within 2 Business Days of having been notified by Dals of the delay, but no compensation or other amount shall be payable by Dals in respect of any such cancelled orders and Client’s right to cancel the order shall be the Client’s sole remedy for such inability of Dals to meet any specified performance dates. In the event the Client does not cancel the Order, the terms of the Order shall only be varied in accordance with the new performance dates agreed.
• The Client undertakes to notify Dals as soon as reasonably practicable in the event of becoming aware of any potential conflict of interest or confidentiality concerns relating to the provision of the Services and that would be treated as such in accordance with accepted good industry practice. Should Dals be notified of such concerns (or itself having such concerns), Dals reserves the right to suspend the performance of the Order until it is able to provide the Services via such other person in relation to which such concerns do not apply and the date of the performance of the Services will be amended accordingly. In the event that the Client chooses to proceed with receiving the Services, notwithstanding such identified concerns, it shall confirm in writing that it wishes to proceed with the provision of the Services and Dals shall have no liability in this respect and the Client shall indemnify Dals against all liability that arises and which relates to the identified concerns.
• Dals reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and Dals shall notify the Client in any such
• In respect of any Order the Client seeks to withdraw, suspend or postpone, the Client shall remain liable to pay the Charges calculated in accordance with clause 10.
• Dals shall be entitled to the engage the services of such third parties (including but not limited to self-employed or freelance linguists, such parties being Sub-Processors of Dals under clause 7) as it sees fit in the fulfilment of any
• Dals warrants to the Client that the Services will be provided using reasonable care and
• The Client acknowledges the subjective nature of the Services provided by Dals (more particularly, that there may be more than one accepted interpretation or interpretation of subject matter, including Source Material) and agrees that Dals shall not be liable for any claim in accordance with clause 3.8 in the event that:
  • in relation to an Order for a matter to be translated, if the Client has not requested the proofreading service from Dals; or
  • the Source Material contains errors or omissions prior to its delivery to Dals; or
  • in relation to Deliverables that have been reviewed by the Client, errors or omissions that have not been reported to Dals in accordance with clause 4.1.13; or
  • where there is more than one reasonable interpretation of the subject matter and the interpretation provided as part of the Services constitutes a reasonably accurate interpretation of such subject matter or would be accepted as a materially accurate interpretation of the subject matter, on an objective basis; or
  • in relation to an Order for a matter to be interpreted, if the subject matter is of a technical nature that was not specified in the Specification; or
  • where the Client instructs Dals pursuant to Non-Standard Instructions to provide the Services using a specified language or dialect which is different to such language or dialect forming part of the subject matter of the Services; or
  • if the Client is in breach of any its obligations as set in clause 4.

4. Client’s obligations

The Client shall:

• ensure that the terms of the Order and any information or instructions it provides that are incorporated into the Order and/or Specification are complete and accurate including, but not limited to, providing the details of the correct language and dialect (if applicable) which is required to perform the Services;
• reasonably co-operate with Dals in all matters relating to the Services;
• provide Dals, its employees, agents, consultants and subcontractors, with the correct environment and access to the Client’s premises, office accommodation and other facilities as reasonably required by Dals in order to perform the Services;
• provide Dals with such information and materials (including Source Material) as Dals may reasonably require in order for Dals to provide sufficient resources to enable it to supply the Services, and ensure that such information and materials (including Source Material) are complete and accurate in all material respects;
• ensure, prior to the delivery to Dals, that any Source Material is of a sufficient quality, sound clarity (in the case of audio material) and legibility (in the case of written material) to allow Dals to fulfil the Order without undue difficulty or excessive amounts of time being incurred;
• ensure that any Source Material is delivered to Dals on or before the time agreed in the Order;
• use its best endeavors to provide as much notice as reasonably practicable of the cancellation of any Order in accordance with the terms of the Order (notwithstanding that the Charges (or part thereof) may remain payable in accordance with clauses 10 and 11);
• in the case of face-to-face interpretation, ensure that any necessary Client personnel, or third parties, are available and attend any meetings at the time specified in the Order or as otherwise agreed between the parties and for a period sufficient to enable the Order to be completed;
• in the case of face-to-face interpretation, ensure that interpretation is only to be taken from one individual or, if more than one individual, the exact number of individuals is stated within the Specification and/or Order;
• obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
• comply with all applicable laws, including health and safety laws and Data Protection Legislation;
• comply with any additional obligations as set out in the Specification; and
• review any Deliverables and notify Dals of any complaints within 10 Business Days of receipt of the Deliverables and, if the Order relates to an interpretation matter, note on the job sheet for the Order the grounds for the complaint. Where any complaint is found by Dals to be unreasonable or ill-founded, Dals shall be entitled to charge the Client at its standard rates for time spent investigating such complaint. Submission of a complaint shall not entitle the Client to withhold payment of any invoice(s). In the event than the Client does not report any errors in the Deliverables within 10 Business Days of receipt, the Client will be deemed to have approved the Order as being complete and accepted.

If Dals’s performance of any of its obligations under the Order is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation including, but not limited to, those set out in clause 1 (Client Default):

• without limiting or affecting any other right or remedy available to it, Dals shall have the right to suspend performance of the Services until the Client remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations in each case to the extent the Client Default prevents or delays Dals’s performance of any of its obligations;
• Dals shall be entitled to charge additional fees in respect of any breaches of clause 4.1 by the Client. Such fees will be notified to the Client as soon as reasonably practicable once determined;
• notwithstanding the provisions of clause 9, Dals shall not be liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from Dals’s failure or delay to perform any of its obligations as set out in this clause 4; and
• the Client shall reimburse Dals on written demand for any costs or losses sustained or incurred by Dals arising directly or indirectly from the Client Default.

5. Charges and payment

• The Charges for the Services shall be calculated on a time (and materials, if applicable) basis and, unless stated in the Order then the Charges shall be calculated in accordance with Dals’s Pricing Schedule or as otherwise as specifically agreed in writing between Dals and the
• Dals shall be entitled to charge a fee in respect of an Order that is cancelled or withdrawn in accordance with the provisions of clauses 10 and 11.
• Dals shall be entitled to charge an additional fee in respect of any Non- Standard Instructions, such fees to be notified to the Client as soon as reasonably practicable.
• Dals shall be entitled to charge the Client for any expenses reasonably incurred by the individuals whom Dals engages in connection with the Services including travelling time, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by Dals for the performance of the Services and for the cost of any materials.
• Dals reserves the right to increase the Charges at any time with immediate effect. All Orders accepted prior to any changes to the Charges shall be charged for at the rate that was in force at the time the Order was accepted.
• Dals shall invoice the Client when confirming acceptance of the Order.
• The Client shall pay each invoice submitted by Dals:
  • if the Client does not have a credit account open with Dals, immediately upon receipt; or
  • where the Client has a credit account open with Dals, within 30 days of the date of the invoice; and
  • in each case, in full, without deduction or set-off, and in cleared funds to a bank account nominated in writing by Dals.
• Time for payment of the Charges shall be of the essence.
• All amounts payable by the Client under the Order are exclusive of amounts in respect of value added tax (VAT) which is chargeable from time to time and at the prevailing rates. Where any taxable supply for VAT purposes is made under the Order by Dals to the Client, the Client shall, on receipt of a valid VAT invoice from Dals, pay to Dals such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the
• If the Client fails to make the full payment when to Dals in accordance with this clause 5, then, without limiting Dals’s remedies under the remainder of these Conditions, the Client shall pay:
  • an administration charge to Dals of £40 in recognition of the additional administration required to collect the outstanding sum due; and
  • pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
• If the Client fails to make payment due to Dals, Dals shall not be required to begin work on the Order until the invoice amount (and any accrued interest and/or additional charges or late payment fees) have been paid in full. In such instances, any deadline or estimated time for delivery of any work stipulated in the original Order shall cease to apply.
• All amounts due under the Order shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6. Intellectual Property Rights

• All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Client) shall be owned by Dals [and the Client undertakes to ensure that such materials carry the following copyright notice: “Copyright logo” Dals “year”.]
• In consideration of the payment of the Charges in accordance with clause 5 and subject to receipt in full of such Charges by Dals in accordance with the Order and these Conditions and the Client’s compliance with the remaining terms of these Conditions, Dals grants to the Client, or shall procure the direct grant to the Client of, a fully paid-up, non-transferable, worldwide, non-exclusive, royalty-free licence (or sub-licence, as the case may be) to use, copy and modify the Deliverables (excluding materials provided by the Client) for the purpose only of receiving and using the Services and the Deliverables.
• The Client shall not sub-licence, assign or otherwise transfer the rights granted to it under clause 2.
• The Client grants Dals a fully paid-up, non-exclusive, royalty-free, non- transferable licence to copy and modify any materials provided by the Client to Dals for the purpose of providing the Services to the Client.
• The Client warrants that all Intellectual Property Rights in any Source Materials provided by the Client to Dals for the purpose of providing the Services to the Client are owned by the Client (or that it has the right to grant the licence set out in clause 6.4) and the Client warrants that such Source Materials provided shall not infringe any Intellectual Property Rights of any third
• The Client shall indemnify Dals from and against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by Dals arising out of or in connection with any action, demand or claim arising from any Source Materials or other materials provided by the Client that infringe the Intellectual Property Rights of any third.

7. Data protection and data processing

• The parties agree that the Client is a Controller and that Dals is a Processor for the purposes of processing Protected Data pursuant to the Order and these Conditions. The Client shall at all times comply with all Data Protection Laws in connection with the processing of Protected Data. The Client shall ensure all instructions given by it to Dals in respect of Protected Data (including the terms of the Order and these Conditions) shall at all times be in accordance with Data Protection Laws.
• Dals shall process Protected Data in compliance with the obligations placed on it under Data Protection Laws and these Conditions.
• The Client shall indemnify and keep indemnified Dals against all losses, claims, damages, liabilities, fines, sanctions, interest, penalties, costs, charges, expenses, compensation paid to Data Subjects, demands and legal and other professional costs (calculated on a full indemnity basis and in each case whether or not arising from any investigation by, or imposed by, a Data Protection Supervisory Authority) arising out of or in connection with any breach by the Client of its obligations under this clause 7.
• Dals shall only process (and shall ensure Dals’s personnel only process) the Protected Data in accordance with these Conditions, except to the extent:
  • that alternative processing instructions are agreed between the parties in writing; or
  • otherwise required by applicable law (and shall inform the Client of that legal requirement before processing, unless applicable law prevents it doing so on important grounds of public interest); and
  • without prejudice to clause 7.1, if Dals believes that any instruction received by it from the Client is likely to infringe the Data Protection Laws it shall be entitled to cease to provide the relevant Services until the parties have agreed appropriate amended instructions which are not infringing.
• Taking into account the state of technical development and the nature of processing, Dals shall implement and maintain appropriate technical and organisational measures to protect the Protected Data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access.
• Dals shall:
  • not permit any processing of Protected Data by any agent, subcontractor or other third party (except its or its Sub-Processors’ own employees in the course of their employment that are subject to an enforceable obligation of confidence with regards to the Protected Data) without the written authorisation of the Client;
  • prior to the relevant Sub-Processor carrying out any processing activities in respect of the Protected Data, appoint each Sub-Processor under a written contract containing materially the same obligations as under this clause 7;
  • remain fully liable to the Client under these Conditions for all the acts and omissions of each Sub-Processor as if they were its own; and
  • ensure that all persons authorised by Dals or any Sub-Processor to process Protected Data are subject to a binding written contractual obligation to keep the Protected Data confidential.
• Dals shall (at the Client’s cost):
  • assist the Client in ensuring compliance with the Client’s obligations pursuant to Articles 32 to 36 of the GDPR (and any similar obligations under applicable Data Protection Laws) taking into account the nature of the processing and the information available to Dals; and
  • taking into account the nature of the processing, assist the Client (by appropriate technical and organisational measures), insofar as this is possible, for the fulfilment of the Client’s obligations to respond to requests for exercising the Data Subjects’ rights under Chapter III of the GDPR (and any similar obligations under applicable Data Protection Laws) in respect of any Protected Data.
• Dals shall (at the Client’s cost), in accordance with Data Protection Laws, make available to the Client such information that is in its possession or control as is necessary to demonstrate DAL’s compliance with the obligations placed on it under this clause 7 and to demonstrate compliance with the obligations on each party imposed by Article 28 of the GDPR (and under any equivalent Data Protection Laws equivalent to that Article 28), and allow for and contribute to audits, including inspections, by the Client (or another professional auditor mandated by the Client) for this purpose (subject to a maximum of one audit request in any 12 month period under this clause 8).
• Dals shall notify the Client without undue delay and in writing on becoming aware of any Personal Data Breach in respect of any Protected Data.
• On completion of the Services relating to the processing of Protected Data, at the Client’s cost and Dals’s option, Dals shall either return all of the Protected Data to the Client or securely dispose of the Protected Data (and thereafter use reasonable endeavours to promptly delete all existing copies of it) except to the extent that any applicable law requires DAL to store such Protected Data. This clause 7 shall survive termination or expiry of these Conditions and any Order.

8. Employees and non-solicitation

• If at any time during the term of the provision of the Services the subject of an Order or for 12 months after their completion, the Client employs or engages any party who is, or has been engaged as an employee, consultant or subcontractor (or similar) of Dals and with which the Client came into contact via the provision of the Services, the Client shall pay to DAL an introduction fee of £10,000 plus VAT within 30 days of such engagement commencing.
• Within 3 Business Days of any engagement under clause 8.1, the Client will inform DAL in writing of such engagement. In the event that the Client does not provide such notification to Dals within such period, the Client shall immediately pay to Dals the sum of £10,000 plus VAT.
• The parties agree that the any amounts due to Dals pursuant to this clause 8 are a reasonable expectation of the loss suffered by Dals as a result of the engagement and/or breach of its terms.

9. Limitation of liability

• The extent of Dals’s liability under or in connection with an Order and/or these Conditions (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 9.
• Nothing in the Order or these Conditions limits any liability of either party which cannot legally be limited, including liability for:
  • death or personal injury caused by negligence; and
  • fraud or fraudulent
• Subject to clause 2, Dals’s total liability to the Client shall not exceed the Charges as set out in the Order.
• Subject to clause 9.2, Dals shall not be liable for any loss that arises as a result of:
  • a breach by the Client of clause 4;
  • any reasonable interpretation of a matter to be translated, transcribed or interpreted as required by the Order;
  • any action or inaction of a third party;
  • any Source Material containing errors or omissions; or
  • any delay in delivering the Services the subject of the Order that is due to the action or inaction of a third
• Subject to clause 9.2, Dals shall not be liable for indirect, consequential or special losses.
• Subject to clause 9.2, Dals shall not be liable for any of the following (whether direct or indirect):
  • Loss of profits;
  • Loss of sales or business;
  • Loss of agreements or contracts;
  • Loss of anticipated savings;
  • Loss of use or corruption of software, data or information;
  • Loss of or damage to goodwill; and
  • Indirect, special or consequential
• In consideration of the warranty provided by Dals under clause 3.8, all warranties and conditions (including the conditions implied by sections 12–16 of the Supply of Goods and Services Act 1982), whether express or implied by statute, common law or otherwise are excluded from these Conditions to the fullest extent permitted by law.
• This clause 9 shall survive termination of these Conditions and any Order.
• The Client undertakes to take all reasonable steps and action as are necessary in order to mitigate any claims against Dals under the Order and these Conditions.

10. Termination

• Without affecting any other right or remedy available to it, either party may terminate the Order by giving the other party three months’ written notice (where the provision of the Services the subject of the Order is to take place more than three months from such notice) without any Charges being payable.
• The Client may terminate an Order upon less than three months’ written notice, prior to the Deliverables being delivered, save that the Client shall be liable to pay a cancellation fee, calculated in accordance with the applicable Pricing Schedule, or where not specified, such amount (i) as is proportionate to the time and expenses incurred by Dals in performing the Order prior to the cancellation or; (ii) as is equal to Dals’s minimum charge rates, plus any expenses incurred; or (iii) if the Order relates to sign language interpretation Services, such amount as is based on the rates as provided for in the National Union of British Sign Language Interpreters guidance or rules , whichever is the
• Without affecting any other right or remedy available to it, either party may terminate the Order with immediate effect by giving written notice to the other party if:
  • the other party commits a material breach of any term of the Order and (if such a breach is remediable) fails to remedy that breach within 10 Business Days of that party being notified in writing to do so;
  • the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
  • the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business;
  • the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Order has been placed in jeopardy; or
  • in relation to Services which incorporate interpretation services, if a party to the interpretation is not present within 30 minutes of the time agreed in the Specification (and in relation to which, all Charges will remain due where the party not present is not the Dals representative).
• Without affecting any other right or remedy available to it, Dals may terminate the Order with immediate effect by giving written notice to the Client if:
  • the Client fails to pay any amount due under the Order on the due date for payment; or
  • there is a change of control of the Client or its direct or indirect holding company (as such term is defined in section 1159 of the Companies Act 2006).
• Without affecting any other right or remedy available to it, Dals may suspend the supply of Services under the Order or any other contract between the Client and Dals if the Client fails to pay any amount due under the Order on the due date for payment, the Client becomes subject to any of the events listed in clauses 3.2 to 10.3.4 (inclusive) or DAL reasonably believes that the Client is about to become subject to any of them.

11. Consequences of termination

• On termination of an Order:
  • by Dals pursuant to clauses 10.3 or 10.4, the Charges under the Order shall be immediately due and payable by the Client;
  • the Client shall immediately pay to Dals all of Dals’s outstanding unpaid invoices and Charges in accordance with clause 7 and, in respect of Services supplied but for which no invoice has been submitted, DAL shall submit an invoice, which shall be payable by the Client immediately on receipt;
  • the Client shall return any Deliverables in respect of which the corresponding Charges and expenses have not been fully paid. If the Client fails to do so, then Dals may enter the Client’s premises and take possession of them. Until they have been returned, the Client shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the
• Termination or expiry of the Order shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Order which existed at or before the date of termination or
• Any provision of the Order that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Order shall remain in full force and

12. Anti-bribery

• For the purposes of this clause 12 the expressions ‘adequate procedures’ and ‘associated with’ shall be construed in accordance with the Bribery Act 2010 and legislation or guidance published under it.
• Each party shall comply with applicable Bribery Laws including ensuring that it has in place adequate procedures to prevent bribery and ensure that:
  • all of that party’s personnel;
  • all others associated with that party; and
  • all of that party’s sub-contractors;

involved in performing the these Conditions so comply.

• Without limitation to clause 12.2, neither party shall make or receive any bribe (as defined in the Bribery Act 2010) or other improper payment, or allow any such to be made or received on its behalf, either in the United Kingdom or elsewhere, and shall implement and maintain adequate procedures to ensure that such bribes or payments are not made or received directly or indirectly on its behalf.

13. Anti-slavery

• The Client shall comply with the Modern Slavery Act 2015 and the Modern Slavery Policy.
• The Client confirms and agrees that:
  • neither the Client nor any of its officers, employees, agents or subcontractors has:
    • committed an offence under the Modern Slavery Act 2015 (an MSA Offence); or
    • been notified that it is subject to an investigation relating to an alleged MSA Offence or prosecution under the Modern Slavery Act 2015; or
    • is aware of any circumstances within its supply chain that could give rise to an investigation relating to an alleged MSA Offence or prosecution under the Modern Slavery Act 2015;
  • it shall comply with the Modern Slavery Act 2015 and the Modern Slavery Policy; and
  • it has implemented due diligence procedures to ensure compliance with the Modern Slavery Act 2015 and the Modern Slavery Policy in its business and supply chain, and those of its officers, employees, agents or subcontractors, which will be made available to DAL on request at any time.

14. General

• Force majeure

Neither party shall be in breach of the Order or these Conditions nor liable for delay in performing, or failure to perform, any of its obligations under the Order if such delay or failure result from events, circumstances or causes beyond its reasonable control and except that this clause 14.1 will not apply in the case of inability to pay.

14.2 Assignment and other dealings

• Dals may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the
• The Client shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Order without the prior written consent of

14.3 Confidentiality

14.3.1         Each party undertakes that it shall not at any time during the Order, and for a period of five years after termination of the Order, disclose to any person any confidential information concerning the business, affairs, clients, clients or suppliers of the other party, except as permitted by clause

14.3.2        Each party may disclose the other party’s confidential information:
14.3.2.1     to its employees, officers, representatives, sub-contractors or advisers who need to know such information for the purposes of carrying out that party’s obligations under the Order. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause

14.3           and shall be responsible for any breach of this clause 14.3 by such party to which is has disclosed the confidential information of the other party; and
14.3.2.2     as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority provided that, where legally permitted to do so, it provides the other party with as much advance notice as possible prior to the disclosure of the other party’s confidential information.
14.3.3        Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Order and/or its ordinary business purposes in relation to the provision of the Services.

14.4 Entire agreement

• These Conditions and any related Order constitute the entire agreement between the parties related to the subject matter of the Order and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject
• Each party acknowledges that in entering into the Order it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Conditions. The Client acknowledges that marketing and other promotional material relating to the Services are illustrative only and do not form part of the Order or these Conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the

• Variation

Except as set out in these Conditions, no variation of the Order or these Conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

• Waiver

A waiver of any right or remedy under the Order or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Order, these Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Order, these Conditions or by law shall prevent or restrict the further exercise of that or any other right or remedy.

• Severance

If any provision or part-provision of the Order or these Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 14.7 shall not affect the validity and enforceability of the rest of the Order and these Conditions.

14.8 Conflicts

If there is a conflict between the terms contained in these Conditions and the terms of the Order, the terms of these Conditions shall prevail to the extent of the conflict.

14.9 No partnership

The parties are independent persons and are not partners, principal and agent or employer and employee and these Conditions nor any Order do not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for herein. Neither of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.

14.10 Notices

• Any notice given to a party under or in connection with the Order shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case), or sent by email to the address specified in the
• Any notice shall be deemed to have been received:

• • if delivered by hand, at the time the notice is left at the proper address;
  • if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting;
  • if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 10.2(c), business hours means 9.00am to 5.00pm Monday to Friday on a Business Day.
• This clause 14.10 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute

14.11 Third party rights

• Unless it expressly states otherwise, the Order and these Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Order and/or these Conditions.
• The rights of the parties to rescind or vary the Order are not subject to the consent of any other

• Governing law

The Order, these Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

• Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Order and these Conditions or their subject matter or formation.

Modern Slavery Policy

DA Languages Limited registered in England and Wales with company number 06207784 and with registered office at Suite 4a, Statham House, Talbot Road, Stretford, Manchester M32 0FP.
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